Computer Stupidities

[indie]

This site had me laughing out loud, so I thought I'd share it:

Computer Stupidities (http://www.rinkworks.com/stupid/)

Check out the Calls From Hell and Miscellaneous Dumbness links . .

:lol:

[int]

I was giving instructions to a caller once, but his son was the one physically sitting at the computer, so all my instructions had to be relayed. Here's a snippet of the conversation:


Me: "Click on 'start', then select 'shut down', then select 'restart in MS-DOS mode'."
Customer: (to his son) "Ok, press 'start', 'shut up', and 'sit down'!"
The really scary part was what his son said then:


Customer's Son: "Ok, I'm at the C: prompt!"
Do we really want to know what goes on at that house?



:D

[Clara]

That's why I think INTPs must usually be good at advising people who need tech help: not assuming that everyone knows the same things.

Which didn't start out as a segue, but oh look, is turning into one:

I would like if someone (hopefully someone who doesn't find it annoying, but any help will be taken gladly) would shrink my avatar for me, if that's possible. The "if it's possible" part of the sentence pointing out that I don't know if/how... and my computer has only the basic picture-software that was included in win98.

(And, maybe that software can do this... so if anyone knows that's true, well, I'll go try, in other ways I haven't thought of yet)

[Boneca]

Classic! :D
It reminds me of why I left tech support.

[indie]

That's why I think INTPs must usually be good at advising people who need tech help: not assuming that everyone knows the same things.

Which didn't start out as a segue, but oh look, is turning into one:

I would like if someone (hopefully someone who doesn't find it annoying, but any help will be taken gladly) would shrink my avatar for me, if that's possible. The "if it's possible" part of the sentence pointing out that I don't know if/how... and my computer has only the basic picture-software that was included in win98.

(And, maybe that software can do this... so if anyone knows that's true, well, I'll go try, in other ways I haven't thought of yet)

Do you have photo-editing software? If so, you can take the file that is your avatar and go to the "resize image" button, resave it, and reload it as your avatar. Hope that wasn't too succinct, but if it was, I'd be happy to help.

BTW, these are my favorites from the site. . . .

• Tech Support: "How may I help you?"
• Customer: "I'm writing my first email."
• Tech Support: "Ok, what seems to be the problem?"
• Customer: "Well I can get the 'a'. But how do I put the circle around it?"

• Customer: "I can't seem to send any email."
• Tech Support: "What are you doing to send it?"
• Customer: "I write it down on a piece of paper, slide it into the slot on the front of my computer, and click on 'send mail'."

Hehehe. :devil:

[Clara]

Knome :) Thank you - =P (good thing for all, that no one else was around, the few times I tried to understand Paint: "'Help'? Why is this called Help?!")

Indiejade, that's very kind - I will look again, for a resize button :) I totally understand everyone who doesn't like to explain... and it's nice to get a green light for a future question.

So, let's see...

[Warrior413]

Student: "Hey, how do I lodge in to Hotmail?"
Me: "You've got to type in your username and password in those fields that say 'username' and 'password'."
Student: "I don't have one of those."
Me: "You need one to log in to Hotmail."
Student: "It's 'LODGE' in."
Me: "The term is 'log in,' and you can't log in without a username and password. I can help you create one if you'd like."
Student: "Um, excuse me, but I THINK I know what I'm talking about. It's LODGE in, and I don't want a username and password, I just want to get some email!"
I just went back to working after that, and he left complaining about how "crappy" the computers in the lab were, after trying to "lodge in" for ten more minutes.
Heh... great site...

[Sackanaka]

Further providing meat to Einstein's witty remark about the limitlessness of human stupidity.

[Clara]

Classic! :D
It reminds me of why I left tech support.
:D I do understand - I'm the same way. :D That's why I hoped someone wanted to do that... because it had been annoying me for some time. (Note that I don't think knowing how to do things obligates people to help everyone around them =P - and, I don't take it for granted)

By the way, for those who want to know it: the (Paint) software in question resizes by cropping, as far as I can tell. However, I no longer care (tra-la-la).

[Groty]

Call Center culture is full of paranoia. Here's some of my experiences.

I used to work in a large call center. Management wanted a method to display real-time call handling stats to the agents in the call center as well as other information. Rather than getting the boring Symon Boards, we chose a system called TargetVision. Basically, we had banks of monitors throughout the call center. Each group had their own channel.

A few weeks after getting the system up and running, a concerned agent pulled me aside.

Agent: "Are they recording everything we do?"
Me: "Uh, what do you mean?"
Agent: "That new TargetVision system. It has cameras in it."
Me: "Where the hell did you hear that!?! It doesn't have cameras in it."
Agent: "Yes they do. We heard you when you were putting them in. THEY ARE MONITORS!"

*******************************************

One of our Call Centers downsized and moved to a new office building. They received a full infrastructure upgrade at the same time. Rather than hire grunts to configure all of the new PC's and servers, the company flew in reps from other Call Centers and offices.

My boss was one of the grunts. On his last day there, the call center agents had moved in. The techs were going desk-to-desk configuring one-off apps that were specific to the user.

Agent: "What's that little hole above the screen?"

*My boss pauses, then with an evil grin*

Bossman: "It's a video camera."
Agent: "SO NOW THEY CAN LISTEN TO OUR PHONE CALLS AND SEE WHAT WE ARE DOING AT OUR DESK!?!?"
Bossman: "Uhh...Yup!"

:devil:

He then told all of the other traveling techs to promote the idea too. The local manager of technology had to deal with that headache for 3 months. He was finally able to convince them it's actually a microphone that wasn't hooked up.

[Boneca]

:D I do understand - I'm the same way. :D That's why I hoped someone wanted to do that... because it had been annoying me for some time. (Note that I don't think knowing how to do things obligates people to help everyone around them =P - and, I don't take it for granted)

By the way, for those who want to know it: the (Paint) software in question resizes by cropping, as far as I can tell. However, I no longer care (tra-la-la).Oh, Clara, I hope you didn't think I was laughing at you - I was only referring to the site.
I have never worked with Windows, so I didn't know the answer to your question.

Bah, Groty, that's hilarious. Still, one may wonder why agents would be that paranoid. In the call centre I worked they did listen to all calls, check what pages we viewed on the computer, measure call times, answering times, the time we used to enter data into the system, the time we spent in the toilets...
I don't think even dangerous prisoners are as thoroughly supervised as we were.

[Groty]

Bah, Groty, that's hilarious. Still, one may wonder why agents would be that paranoid. In the call centre I worked they did listen to all calls, check what pages we viewed on the computer, measure call times, answering times, the time we used to enter data into the system, the time we spent in the toilets...
I don't think even dangerous prisoners are as thoroughly supervised as we were.
Yes, it's very fascist. We had similar systems, but the kicker was when we started using Witness. It's a pretty slick system. It records the computer screen and the phone call at the same time.

I don't miss the phones at all. I was on them for about 4 months before being pulled off to do programming work.